Here are some frequently asked questions:
You may change the currency on buckandbaa.com to suit. (please find the options at the top left hand side of the page).
By default, all prices are in New Zealand dollars.
What Payment options are provided?
- PayPal (Visa, Mastercard, American Expres, PayPal Funds)
- Stripe Payments (Visa, Mastercard, American Expres)
- Pay by LayBuy (available in New Zealand only)
- Bank Transfer (available in New Zealand only).
- Pre-Order Items - what happens with these?
Pre-order items are products that aren't yet in stock with Buck & Baa but are on their way and will be shipped as soon as they reach our storeroom - we are transparent with our timelines and state that a product is a pre-order item at the top of the product description in BOLD writing.
- Do we offer gift wrapping?
Yes we most certainly do! Our gift wrapping service is complimentary for any items that are intended to be gifts. Please just leave a comment when placing your order which items you would like to be wrapped. If your purchase is being sent to a giftee then we can send you an invoice via email and leave it out of the package.
How long does it take for my order to shipped?
- Where do we ship from?
Central North Island, New Zealand
- Do we ship internationally?
Yes we do! Orders from all over the globe are welcome here at buckandbaa.com
- Unsure of Sizing?
We have chosen to state our sizes in ages. However, every child is different and also sizes may differ from brand to brand.
Feel free to contact us if you have any questions – always size up if you are unsure or in-between sizes as we unfortunately cannot exchange on custom made items.
If you need a size exchange, return shipping of the original items are the responsibility of the purchaser. We will ship the replacements free of charge.
Where are our garments produced?
We design all garments here in New Zealand, our merino range is also made in New Zealand from New Zealand merino wool.
Our organic cotton range is made ethically by our partners in India under fair trade terms and conditions.