FAQ

Here are some frequently asked questions:

  • Currency
all prices are in New Zealand dollars. 
  • What Payment options are provided?
- PayPal (Visa, Mastercard, American Expres, PayPal Funds)
- Stripe Payments (Visa, Mastercard, American Expres)
- Pay by LayBuy (available in New Zealand only)
- Bank Transfer (available in New Zealand only).
  • Pre-Order Items - what happens with these?
Pre-order items are products that aren't yet in stock with Buck & Baa but are on their way and will be shipped as soon as they reach our storeroom - we are transparent with our timelines and state that a product is a pre-order item at the top of the product description in BOLD writing.
Please see our terms of trade for more information regarding pre-order items.
    • Do we offer gift wrapping?
    Yes we most certainly do! Our gift wrapping service is complimentary for any items that are intended to be gifts. Please just leave a comment when placing your order which items you would like to be wrapped. If your purchase is being sent to a giftee then we can send you an invoice via email and leave it out of the package. 

    We also have cute gift cards available which we can write in for you or leave them blank to write your own message.
      • How long does it take for my order to shipped? 
      Please find our shipping and processing times here
      • Where do we ship from?
      Central North Island, New Zealand
        • Do we ship internationally?
        Yes we do! Orders from all over the globe are welcome here at buckandbaa.com
        • SIZE EXCHANGE?
        We have chosen to state our sizes in ages. However, every child is different and also sizes may differ from brand to brand.
          Feel free to contact us if you have any questions – always size up if you are unsure or in-between sizes.
          If you need a size exchange, return shipping of the original items are the responsibility of the purchaser. We will ship the replacements free of charge.
          ALL GARMENTS TO BE EXCHANGED MUST BE SENT BACK IN BRAND NEW CONDITION - we cannot exchange worn or washed garments. Please try on your garments before washing them to ensure you are eligible to exchange them if they're not the right fit for your child.
            • Where are our garments produced?
            We design all garments here in New Zealand, our merino range is also made in New Zealand from New Zealand merino wool.
            Our organic cotton range is made ethically by our partners in India under fair trade terms and conditions.

            Have any other questions? Contact us – we would love to help.