Terms of Service

PRICING

    • All items on buckandbaa.com are in New Zealand Dollars
    • Prices on buckandbaa.com are subject to change without notice.
    • There may be duties and taxes added to your package by your country/delivery destination. These are not included in your order total and you will be responsible for these upon delivery.
    • All credit cards are charged in New Zealand Dollars. (NZ$). Non-New Zealand currency figures are all approximations based on an exchange rate at the time of purchase.

SHIPPING TIMES

Please find our estimated shipping times here

INTERNATIONAL ORDERS

If you are purchasing from outside of New Zealand, a customs or import duty charge may incur. buckandbaa.com have no control over this and we are unable to tell you what they may be, as it is based on your own country’s compliance and regulations. If you want more information you will have to contact your local customs office.
Orders cannot be returned to sender. All charges are to be paid on delivery of order by the customer. buckandbaa.com will never pay these customs charges for you.

 

SALE PURCHASES

  • We aim to get all parcels out of the door within 24 hours, sometimes due to high order volumes during sales, your purchases can sometimes take 2-3 working days to ship.
  • ALL SALE ORDERS ARE FINAL. We unfortunately cannot offer exchanges returns or refunds on sale purchases to please choose carefully. Email us at hello@buckandbaa.com if you are unsure what size to choose prior to your purchase.
  • Because of high order volumes, we cannot combine orders. 

PRE-ORDER PURCHASES

If you have placed an order and one or more of the items are a "pre-order" product (specified at the top of the description on the product page in BOLD writing) then your order will not be shipped until all items are ready to be sent.

Example one: If you order from the organics range and it's ready to send but you also have a pair of merino pants in your order, then then entire order will be shipped when the merino pants have been manufactured.

Example two: If you have ordered from the organics range and you've also included a rattle which is labeled as "pre-order" then your entire order will be shipped when the rattle is in stock and ready to send.
If you do not want to wait then we suggest making two orders - we unfortunately will not ship partial orders as it will require double the postage costs.
Please send us an email if you need clarification: hello@buckandbaa.com

 

RETURNS/EXCHANGES

    • We offer full refunds or store credit (minus shipping costs) on any full priced items returned to us within 14 days of receipt.
    • Return postage is at your own cost unless there is a fault with the clothing item, in which case we will send you a courier bag to return the item for replacement.
    • We unfortunately do not offer refunds for any sale item purchased
    • All returned merchandise must be in their original packaging unworn, altered or washed and all tags attached. Use secure packaging to ensure the goods are not damaged during transit.
    • We recommend sending returns via registered post as we do not accept responsibility for lost items
    • Upon receipt of the returned merchandise, Buck and Baa reserves the right to deny credit if the merchandise does not meet the return policy requirements.
    • Gift vouchers and promotional codes cannot be applied to exchanges
    • If a return is processed and a refund is due, all received monies will be refunded using the method received. We will not refund until the item(s) has been returned to us and is in the state mentioned above.
    • We reserve the right to refuse a refund if the item(s) is returned not in the condition it was sent.

SIZE EXCHANGE?

If you need a size exchange, return shipping of the original items are the responsibility of the purchaser. We will ship the replacements free of charge.
ALL GARMENTS TO BE EXCHANGED MUST BE SENT BACK IN BRAND NEW CONDITION - we cannot exchange worn or washed garments. Please try on your garments before washing them to ensure you are eligible to exchange them if they're not the right fit for your child.
Please email us for a returns address: hello@buckandbaa.com
We cannot do size exchanges for any sale items purchased. If you are unsure of what size to purchase, please email us and we can help you choose the right fit.

 

ACCEPTING GOODS

It is the buyers responsibility to inspect the goods and contact us within seven days to notify us of any faults.

CHANGE OF ADDRESS?

  • buckandbaa.com cannot be held responsible for an incorrect address being entered on your order.
  • If you have placed your order with an incorrect address, please email us at buckandbaa@gmail.com immediately and we will alter it for you.

PERSONAL INFORMATION

buckandbaa.com protects all information provided by our customers. We do not store any personal information and all our data is confidential and used strictly for internal use and order inquiries.


CONTACT US

You may email us at any time using the form provided on our contact page or via facebook.com/buckandbaa or instagram.com/buckandbaa


Located in the North Island, New Zealand